Shipping policy

1. Processing time

The time it takes me to prepare the order for shipment is 1-3 business days.

2. Customs and import taxes

Buyers are responsible for any custom duties and import taxes that may apply.I send Poland Registered Airmail packages from Poland and they will be delivered to you by your national postal service.

3. Delivery time, delays and lost packages.

On average, you will receive your parcel in4-6 weeks.Delays at customs can most often be associated with holidays! I am not responsible for delays due to customs.

4. Return and Cancellation.

I do not cancel or accept returns.but, if you have any problems with your order, please let me know! In the event that you did not pick up your parcel from the post office within a certain time (each post office in the country has a different time) and it is returned to me, unfortunately, I do not make a return. At the request of the client, I can send the parcel again. But the cost of re-sending the parcel is re-paid by the customer.

5. Individual orders.

If you want a different color of a toy or clothes, name embroidery, write to me in a personal message on Instagram, and we will discuss all the details of your order with you.